FAQs
Guests must bring their own towel, swimsuit, flip-flops or slides, and shampoo! Upon arrival, we’ll treat you to a complimentary sarong for your Hamam experience. Plus, we’ll assign you a locker to keep your belongings safe and secure. Please read our Hamam Conditions of Entry prior to booking.
Our daily women’s-only sessions offer a shared experience, accommodating 6-8 guests in the Hamam at a time. For private and group sessions, enjoy exclusive access to the Hamam, reserved just for your booking.
Yes of course! Step into the ultimate relaxation with our Men’s Hamam Packages. Experience the exclusive luxury of our Men’s Hamam sessions, available for special bookings after 3pm daily. Reserve your spot now for an unforgettable journey of rejuvenation!
Absolutely! Dive into an exclusive experience with our Private Hamam Packages, tailor-made for couples or partners seeking a slice of paradise. Book your own special oasis from Tuesday to Sunday, after 3pm. Remember, these indulgent sessions require a separate booking, so plan ahead to secure your spot!
Absolutely, you can! However, we regret to inform you that we are unable to accommodate guests who are 20 weeks or more pregnant. Your safety is our top priority and it is simply too risky for yourself and your baby as the Hamam is always wet and slippery. Please read our Hamam Conditions of Entry prior to booking.
If you’re feeling the telltale signs of Covid-19 or severe flu-like symptoms, including fever, we kindly ask you to reschedule your visit. Keeping everyone safe, from our cherished guests to our dedicated staff and therapists, is our top priority. Thank you for understanding and helping us maintain a healthy environment for all. Please read our Hamam Conditions of Entry prior to booking.
All children aged 16 and under are required to be accompanied and closely supervised by a parent or a responsible individual who is at least 16 years of age at all times. It is recommended that children under the age of 12, particularly infants, do not use the Hamam. Please read our Hamam Conditions of Entry prior to booking.
Terms & Conditions
To ensure everyone leaves the Hamam with unforgettable memories and positive vibes, we kindly ask our guests to familiarise themselves with the Hamam Conditions of Entry and our Booking Policy.
Curious or have questions not answered here? Just reach out! We’re all ears and happy to assist, making sure all your concerns are addressed. Let’s make your visit spectacular!
Give the gift of Relaxation
Looking for the perfect gift for a loved one? Look no further than our Hamam Gift Vouchers! Our carefully curated selection of high-quality packages will help relax the mind, rejuvenate the body, and enhance overall well-being.
Booking Policy
Hamam Booking and Arrival
A $50 per person deposit will be required in advance to secure your appointment. Balance to be paid on the day before your session. Please arrive 15 minutes prior to your booking time to go over formalities and conditions of entry which you will need to sign before entering the Hamam. Please note: for all Hamam Packages, an additional $10 fee will be payable if you have an existing spray tan on your body.
Terms and Conditions
Hamam Conditions of Entry
What to bring on the day
Guests must bring their own towel, swimming costume, flip-flops or slides and shampoo. A complimentary sarong will be provided for your use in the Hamam. Additionally, a locker will be assigned to you for secure storage of your belongings.
Cancellations
Any cancellations at any point incur a non-refundable deposit.
All Hamam and Beauty services are non-refundable at the end or after service has been completed.
For Group Bookings: A $90 per person booking fee will be chargeable for each individual person who does not attend a group booking on the day of their Hamam group session.
If you need to reschedule your booking you must give us at least 2 days notice prior to your booking.
Any last minute cancellations at any time prior to your booking are non-refundable.
If your reason for cancellation is having to isolate due to Covid-19, please provide sufficient evidence such as a positive PCR or RAT test result and email to info@ottomanturkishbath.com.au
Booking and Refunds
Due to the nature of the service, no refunds will be provided.
Please be advised that Ottoman Turkish Bath & Day Spa operates from 10am to 6pm Tuesday through Sunday. WOMEN’S ONLY hours are from 10am to 3pm daily.
We only make exceptions for large group bookings with packages commencing after 3pm. Beautician trading hours are from Tuesday to Saturdays 10am to 5pm.
You need to make a booking in advance. Men’s/Private Hamam packages require separate special bookings.
All Turkish Bath (Hamam) bookings require a deposit as a confirmation of your booking.
Please note: Deposits and all other booking fees are non-refundable.
NO MONEY REFUNDABLE. NO CASH OUT. CARD MINIMUM $20
